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What is ILLiad @ H?

ILLiad @ H is the interlibrary loan management system used at the University of Hartford and can be accessed from the ILLiad @ H logon page. Interlibrary loan is the sharing of material among libraries in accordance with the US Interlibrary Loan Code; because no single library can own every publication, and because people have information needs that might extend beyond what's held in their own library, we work with libraries across the country to try and obtain items for you that you can't find here at Harrison Libraries. ILLiad @ H allows you to place ILL requests, check on their statuses, view electronically delivered documents, track due dates, and submit renewal requests all in one place. Please make sure to check our libraries' collections before placing ILL requests, and always feel free to ask a library staff member for help if you're not finding something you need.

Who can use ILLiad @ H?

Current and Emeriti faculty, staff, and students at the University of Hartford can use ILLiad @ H. Alumni, Guest Borrowers, and members of the local community should use their public libraries for interlibrary loan.

Why do I need a username and password to use ILLiad @ H and what do I do if I forget them?

Your username and password allow you secure access to your interlibrary loan account. While your username is on file at the Interlibrary Services office, your password is stored in an encrypted file and is known only by you. If at any time you forget your username, contact ILS and we can find it for you. If you forget your password, you can reset it online by clicking the Reset Password link on the ILLiad @ H logon page. After you enter your username, the system will send an automated email to your inbox providing a link that you can use to reset your password and log in to your account.

Why do I have to use my University of Hartford email address?

The University of Hartford email account that is assigned to you is unlikely to change while you're a student or employee here. Using it ensures that we always have a way to reach you with information about your requests.

What if my contact information or status changes?

You can edit the information you gave us when you registered by logging in to your account and clicking the Update Profile link under Profile on the Main Menu.

Is there a charge for requesting material?

Harrison Libraries doesn't charge patrons for placing requests and can get most items for free. If no freely lending libraries can send us what you need, we'll cancel the request and notify you so that you can then evaluate whether or not you'd like to pay to obtain it through interlibrary loan from an institution that charges a lending fee.

Are there any copyright restrictions on requests I place?

Yes, US Copyright laws apply to items the library obtains for you. Copies of articles and chapters can't be posted elsewhere or distributed to others, books and scores can't be copied in their entirety, and audiovisual materials can't be burned or reproduced. Please note that we are prohibited from filling requests for multiple articles from a single journal issue or a large number of chapters from a single book for an individual patron. More information about US Copyright laws can be found in the Libraries' Copyright Subject Guide

How do I place a request in ILLiad @ H?

Many of the databases that the Libraries subscribe to allow you to request material directly from where you're searching by clicking on the 'ILL this with ILLiad @ H' link. This link is usually on the detailed record screen, where the citation information you see is just about one item, rather than a page made up of a list of search results. Clicking the link will bring up the ILLiad @ H logon page and, after you've logged in to your account, the data about the item you'd like to obtain will automatically transfer to a request form.

If you're not searching in a database but have all of the necessary information about the material you need, or if the database you're using doesn't display the 'ILL this with ILLiad @ H' link, you can fill out one of the request forms that are accessible from the ILLiad @ H Main Menu. Choose the request type that best describes what you're looking for, complete as many fields as possible (including all of the required ones marked with an asterisk), and click the Submit Request button to send it to the Interlibrary Services office.

How many requests can I place at one time and how long will it take to fill them?

You can submit as many as you'd like. We'll process up to 5 each business day, so if you place a large number of requests and would like us to prioritize certain items, just send us an email to let us know. On average, copies are available within 4 days of processing and books and scores are received within 10, but because delivery times are dependent on many variables, we recommend you plan ahead when placing requests and allow up to 3 weeks for them to arrive. If you have an immediate need for material on a certain topic, please speak to a member of our library staff--they may be able to help you find information in our local collection or at a nearby library so that you don't have to wait for a request to be filled.

What types of material can I ask for?

You can request loans of books (ebooks are often unattainable through ILL, please contact us if you're looking for this format), music scores and parts, theses, sound recordings, videos or microfilm. Loan requests for titles that are required for class or for items that Harrison Libraries has on the shelf, including Reference and Course Reserves materials, will be cancelled. If we see that you've asked for something that's available here, we'll email you to let you know.

You can also request copies of book chapters, journal articles and conference/proceedings papers. If you request an article or chapter from an item we own we'll normally go ahead and scan it for you and post the PDF to your ILLiad @ H account within 5 business days. We won't do this if the material is on Course Reserves, if it isn't within the bounds of copyright guidelines we adhere to, or is longer than 50 pages in length. In those instances, we'll email you the call number and location so that you can visit the library and use one of our scanners or photocopiers to make the copies you need yourself.

How will I know if a requested item has arrived and where do I go to get it?

We'll send you an email when your request is available. Loans can be picked up at the Mortensen Library circulation desk; if they haven't been checked out within two weeks of receipt, or if items are short term loans that are still on the shelf when they reach their due date, we'll return them to the lending institution.

Most articles and chapters can be accessed through your ILLiad @ H account, just log in and you'll see them listed under Requests Posted as PDFs on the Main Menu. Documents can be opened by clicking the View button next to their titles. We recommend that you print them as soon you receive them since they'll be removed from our server after 30 days to help us comply with US copyright law. Occasionally we receive articles that can't be posted online, and these are held at the circulation desk for pickup (or mailed to faculty and staff offices) and are yours to keep.

What if I am teaching or learning remotely and don't live near the library?

We encourage you to use your local library's interlibrary loan service for books, scores and media whenever you can because you'll probably get your material sooner, however, when that isn't possible we'll gladly mail items to your home. Contact ILS to discuss your needs.

How long can I use my interlibrary loan?

Loan periods are determined by the lending libraries and usually range from 3 to 6 weeks. We include the due date in the email we send to inform you that an item has arrived, as well as on the pink slip that accompanies a loan. You can also see when material is due by logging into your ILLiad @ H account and scrolling to the Checked Out Items category on the Main Menu. Please return interlibrary loans and their paperwork to the Mortensen Library circulation desk or the Interlibrary Services office.

What happens if my loan becomes overdue?

Due dates must be honored so that we're able to borrow items from the same libraries in the future. If you repeatedly return material after the due date, we may restrict your use of interlibrary loan requests to within Mortensen Library. ILLs that are returned extremely late will be billed as lost items through the Bursar; a minimum of $100 plus a nonrefundable $15 processing fee will be charged to your University account and future interlibrary loans will be automatically restricted to library use only.

Can I renew my interlibrary loan?

Usually, but we have to check with the lender before granting you more time. Renewal requests can be made from 7 days before the due date up until the day that the material is due--overdue ILLs are not renewable. To ask for an extension, log in to your ILLiad @ H account and find the item in the Checked Out Items area. Click the Renew button to send your renewal request to the Interlibrary Services office; if the item can't be renewed or has already been renewed, the Renew Request button will be grayed out and the material needs to be returned by the due date listed. Once we've received a response from the lending library we'll email you to let you know and update the due date in the system--please feel free to hold on to the loan until then.

How do I search for a particular request?

Enter a keyword, name, or transaction number in the search box and click the search button.

How do I cancel a request?

Locate the request you'd like to cancel in the Pending Requests area of the Main Menu. Click the Actions button and choose Cancel Request. You can also contact the Interlibrary Services office.

How can I keep my account secure if I use a public workstation?

Browsers cache information and create a history file on the local computer. This could allow the next user to access the system under your name by using the browser's Back button or by finding a page with your personal information in the browser's history file. If you're concerned about the security of your ILLiad @ H account, access it only from your personal computer or, when using a public access workstation, clear the history file and close the web browser before leaving the area.

Who do I contact if I have problems with or questions about ILLiad @ H?

The Interlibrary Services office can assist with any problems or questions. Email us at ill@hartford.edu, or call 860.768.4364

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